Voices From Gaza: Ruba, Humanitarian Worker

In mid-November, Ruba started keeping a war diary in the form of WhatsApp voice messages she sent to worried friends. They went on to transcribe Ruba’s messages and post them on a blog hoping they might be read by wider audiences. To further that end, Ruba and her friends asked we add excerpts of her diary to Voices from Gaza with the link to her blog. As of December 21st, Ruba continues to keep her diary at itsrubaingaza.blogspot.com.

Friday, November 17th

(From Rafah)

The three-[story] building I’m staying in belongs to a family of four sons and their parents. It is hosting three families who have fled their homes… Together we are almost 60 people… 

There are two bathrooms in the apartment I’m staying in and a total of 10 people staying here. The women sleep in one room together… Today I woke up at midnight and needed to go to the bathroom. I was immediately anxious about whether we’d have enough water for me to go. I had to go and get the water from the other bathroom and take it to the bathroom next to where the women sleep at night time. I only had enough water to clean myself and wash my hands. I didn’t have the water to flush the toilet and five people before me didn’t have the water to flush the toilet either.

I have to wait 5-6 hours to get water again to flush the toilet…

Sunday, November 19th

Since the war on Gaza started, we cannot sleep with the doors and windows closed simply because if you do the air pressure from the bombardment will smash the glass and will take the doors out from their place. So we sleep with them all open. Since it’s winter now it’s really cold, especially at night. We are freezing.

Last night I woke up four or five times - each time to the sound of air strikes, and sometimes naval bombings. Every time I wake up it’s terrifying, my heart beats really fast and I feel like my organs are shaking and moving inside my body because there’s a huge air pressure resulting from the strikes. 

Even though it’s winter I don’t have my winter clothes with me as I really didn’t think we’d be gone for this long. Now I have to go and buy some clothes to get ready for winter. But because we have such little water I can’t even shower before wearing the new clothes - that’s IF I get the chance to buy them today.

We wake up in the morning here and we all have our own rituals. I do pray to God, I do speak with God and I do all the things we are supposed to do as Muslims. But how many times have I said ‘Shehadeh’ which are the last words a Muslim would want to say before dying - how could someone like me be at the point where I’m saying the ‘Shehadeh’ five times in a night? I said it

five times last night as there were five points at which I genuinely thought I was going to die - this isn’t the first time this happened and I know it’s not going to be the last…

We also have a baby staying with us in the same room, with all the other women staying here. When we hear a bombing or airstrike the first thing that my nephew’s grandmother does is just jump to hide him with her body, just in case, because she prefers to be killed rather than the child. Of course, he wakes up and wants to cry but we immediately have to shift our feelings and act happy, laughing and smiling and dancing so that he feels nothing of the stress we’re experiencing, hopefully…

You know for a lot of people, one of the major feelings that we’ve felt during our stay in Rafah is that we don’t want to buy things - we don’t want to buy winter clothing, we don’t want to rent a home, we don't want to get anything additional to the stuff we had brought with us from home because we didn’t want this to turn into a similar situation like what happened in 1948. We will not accept this as a permanent situation. I didn’t want and I still don’t want Rafah to be my home because I live in Gaza City and my home is there in Gaza City. A lot of people feel the same way. One of our friends is living in a shop with his wife and children and he didn’t want to fix the door of the shop because he said that when his grandfather was first living in Gaza as a refugee the first thing he did was to fix the door of the place where he lived. Our friend didn’t want to feel like history was repeating itself.

Tuesday, November 21st

… Since it started we have heard different types of weapons and bombs once, twice, thrice, four, five, six, ten, eleven or one hundred times a day. On some days we only hear one or two types of weapons but these have a much stronger impact than the other types which we hear more often. 

In spite of this people continue to live their daily lives in Gaza. They wake up hearing the sound of bombs but they also wake up with the same thoughts that any normal person would have on their mind – things like ‘How are we going to get milk for our babies? How are we going to cook for our children? How are we going to make sure they have at least one proper meal today?’ If they manage to secure their basic needs then there is a sense of relief. This is what I want to discuss in my blog today…

Also, one of the basic needs that I have and I don’t find in the market that I want to shop for is a power bank, to enable me to charge my mobile whenever possible to do that. Also coffee – it might make you laugh but here this is not a luxury item, it’s a necessity. And it’s unavailable in the market. Basic food items like oil for cooking, beans and canned food are usually available. But the big problem is the lack of bread. As I’ve mentioned before in order to get bread a lot of people go to queue at 4.30am and they try to get 10 loaves of bread at a time because their families are so large. Today they’re only allowing 5 loaves per family and that’s not enough. 

I also find it difficult to provide for my [cats] because there isn’t even enough food for human beings in the market so how would you provide dry or soft food for pets – that’s also a difficult mission…

Today I was in a taxi with two other people – the driver and the guy sitting next to me. The smell of the gas was terrible because people are using cooking oil to run cars. We are really in a contaminated place – today was the first time I felt like I’m suffocating in the market and it wasn’t because of the crowds, it was because of the burning smell. Cooking oil is also being used for [generators in] the hospitals…

Wednesday, November 22nd

For the last couple of days in Rafah, the drones, also known in Gaza as the zanana have been flying over our heads. The sound is so close that it feels like they’ll end up in your lap. Finally yesterday I started to feel a little positive about the news that a truce will start soon. I started thinking about every corner of my home and how damaged it could be and what I can do about it. Last night before I went to sleep I had finalized the plan in my head. I would have to wait for a couple of hours so that the drivers on the road could let us know which roads to use…

My brother would head to his ruined home to try to get as many of his valuables as possible. For me, the most valuable thing is 3 albums with pictures of me and my late mom.

I woke up with positive feelings…They told me that we cannot return back home because that was not included in the terms and conditions of the truce. Without even knowing it, tears started flowing out of my eyes. I thought of how my grandparents left their homes in 1948. I apologize in my heart to each one of them as I always thought that our generation would outsmart them…

Throughout this war not only have I cried but I also haven’t been able to sleep… Eman was my best coworker and my close friend outside the office. She was the most gentle, friendly generous and open-minded friend… It took us less than a week in the two years we knew each other to become friends. We used to go shopping together, celebrate special days together, we bought things for her home and children and for my home as well. Most of the time, I used to drive her home after office hours and we used to sing on our way back. She was the only one I borrowed money from and lent to. We were also participating in a WhatsApp group to read the Qur’an. Eman was an architectural engineer with an MA degree. She was an achiever in every aspect of her life. She had 2 children who were 10 and 11… she told me she was planning to get pregnant because she wanted a 3rd baby.

The day she passed away, she sent me an sms saying that she wanted to find an apartment to stay in as her entire building was bombarded. I sent her a message back saying “My house is yours until you find an apartment” but she never answered. I thought she did not receive my message because she did not answer back, but then I never received my answer. Eman was gone, together with her children… Was she stuck under the rubble before she died? Did she die immediately? Did she see her children dead? Nobody will ever know. You will remain a beautiful memory and I will never forget her beautiful singing. And yes, good people leave us quickly. Love you dear and until we meet again, please rest in peace with your family wherever you are.

Saturday, November 25th

… So yesterday, as my sister has been displaced to Rafah as well, we decided to meet. She’s just a taxi ride away but obviously during the conflict we couldn’t meet unless it was extremely important. We spent the whole day together and we were planning to visit one of our other relatives who lives in Rafah. But we didn’t make it because we were so emotionally drained and she had to make bread for her family. Usually we would get bread from bakeries…

Although we’re in a truce, everything feels the same as it did day before yesterday. We’re still not in our homes and we don’t even know if they’re still there. We have lost so many of our loved ones. We don’t feel the drones over our heads so that makes us feel a little more safe but we’re still afraid – every time a car passes by I’m afraid it might be a bomb. Every time the bathroom door slams shut because of the wind I think it might be a bomb. I feel threatened by any loud sound like it’s going to kill us…

Last night I was heartbroken because I found out that one of my best friends had lost her three children and [she and] her husband are now in the hospital. This friend and I used to meet every Thursday evening at her mum’s place. She has four other sisters and they consider me the sixth sister in their family. Now I’m too afraid to ask how she and her husband are doing because I can’t bear to hear any more bad news. 

 

Sunday, November 26th

…I want to explain why I want these diaries out. Firstly, my friends outside Gaza ask me so many questions like what is it like, how are you doing, what is happening, what is it like not to have electricity or water? Seemingly simple questions but a short answer cannot explain what we’re experiencing…

I’m also writing because I want to preserve these memories as a Palestinian who never wanted to leave their land in Gaza and go abroad at all. Because people and history judge us and will judge us in the future.

Today I’ve been having one of the best mornings I’ve had in ages because I’ve been sitting and chatting with my in-laws but all of our discussions have been about people who were found dead, bad dreams and nightmares we’ve had. In spite of this I enjoyed being with them and I still want to feel like I’m alive and can live a normal life…

 

Monday, November 27th

Today I’m struggling with so many conflicting thoughts and how to manage them. I feel like my thoughts are so mixed up. For example, I really want to go back home, to fix it up and to sit there - that is, if my home is still there. But at the same time, I feel like I want to emigrate to somewhere else and leave this place forever. Sometimes I wake up in a very good and positive mood and sometimes in a very difficult mood. I have to hold all these feelings inside so the people I’m staying with don’t have to deal with my extreme moods. Sometimes I feel extremely happy and want to get up and do lots of things and other times I feel very depressed and can’t find the motivation to do anything. If they see me like this we might end up in an argument and I don’t want that to happen. 

Sometimes I feel I want to stay here and dedicate my time to helping children but then other times I feel it’s pointless and think I should build a life outside Gaza and I’m sure I’ll find something good… I hope that we get a long period of quiet so I can think deeply about what I’m going to do. All I know for now is that I just want to go back to my home and that’s the most important thing for me for the moment…

The situation with children here is chaotic – they are constantly shouting and screaming. I yearn to close the door and have a moment to myself, but children have tiny bodies with big souls so they need to be active, to play, to go to a playground, to have playdates with other kids. This is also not available to them. They are stuck in a small space all day every day. In our building they’re lucky to have a small backyard available to them - even that’s not always available as whenever the bombing starts again they have to stay indoors…

The yard near our building where the children play.

Since the truce started we have had gas for the car and for cooking. The host family members have been standing in long queues for two days to get gas for home. This is too much. They’re also trying to find alternative ways because they’re very exhausted. Sometimes one of them goes and stands in a long queue during the day and someone else takes the night shift. Or for example someone who knows them will help out but then they will have to help others later to get gas. I was hoping to fill the tank of my car and keep it ready in case we get to go back to Gaza City. As I mentioned my car was bombed at the beginning of the war but I still managed to drive it afterwards. I’ll also need gas if I end up fleeing to Egypt - we really do not want to go there but if we are forced to flee I have to be ready. The thing is that people are ending up spending the entire days of the truce queueing for gas instead of doing useful things for themselves and the community. I’ve also just learnt that the truce has been extended for the next two days as well but we still can’t go back home. 

Wednesday, November 29th

Yesterday I learnt that a friend of mine and her husband were both killed. She’s a doctor and he’s a well-known consultant here in Gaza. I know her because she’s the mother of one of the young people I used to work with in the past who was studying at the veterinary college in Gaza. I also finally got some news about my home. Because there’s a truce, someone was able to check on the building and find out what’s going on.

We lived on the third floor of our building. I found out that the second floor and the sixth floor were bombed. Since I live there I can tell you that the second floor was occupied by a family who I’ve known for many decades and I can confirm that they have no ties at all with Hamas. In fact they are a peaceful and calm Christian family. They are all civilians. In addition, the sixth floor was bombed and I know for a fact that nobody lives there. The person who used to live there has no ties with Hamas either, but anyway he passed away many years ago. He was Yasser Arafat’s brother, Fathi Arafat. His heirs don’t even live in Gaza - they live in Ramallah - and so the apartment is closed and empty. I can tell you this because I live in the building and there’s a guard; I see who goes in and out and nobody goes to that floor.

Our building was partially destroyed during the 2020 war and now it’s been hit again by 2 bombs. Before, when it was partially destroyed it was classified as an uninhabitable place so it took us 3 years to return back to it... Because I have been hosted by a family here in Rafah, I was hoping to host at least two families with me once I returned back to Gaza City. I don’t know who they would be but I want to pay back the kindness of the family we are staying with through helping other families that need it.

I also have confirmed the news that my friend who lost her three children is still alive and so is her husband. The dilemma is how is she going to live after she lost her three children all at once, especially after waiting seven years for them to arrive.. how are all these people who have lost such close family members going to go on with their lives?

Still in spite of all this, life has to go on. One of the things I’ve observed is that after this week of being in the truce is that everyone just wants to get on with their lives in peace. Everyone around me has been saying that we’ve forgotten everything about the bombing, it’s like it never existed… I don’t want to hear the sounds of bombing and air strikes ever again in my life. Let’s wait and see if there will be any news about extended truce.

Saturday, December 2nd

This morning I woke up to the sound of bombing at 6.55am. Last night we already knew this would happen because the Israeli planes were flying over Rafah. Later on in the day there was another huge bombing in the city. There was also an airstrike next to where I live today, as well as many others - we are hearing the sound of bombing over and over again. It’s absurd that we are starting to feel like hearing these bombs is becoming repetitive. However, the impact of them is never repetitive. The impact is huge.

Sunday, December 3rd

Last night was really difficult because there were drones flying over our heads the entire night. I really couldn’t sleep and I woke up this morning with an intense headache. Yesterday I woke up to the news that there will no longer be any humanitarian support coming into Gaza. But then the news changed to saying that humanitarian support will be decreased for Gaza, compared to what it’s been the last few days in the truce. This is going to have a huge impact on the people here.

The word humanitarian assistance is very irritating to me…When you say humanitarian assistance it sounds like we are a needy people…

I took a picture of the cousins and brothers of the newborn baby who came to the house. They are watching the baby sleeping. I took that picture because a newborn baby means a new life and gives a new hope which I hope we will have in the future. Also watching newborn babies is something that makes so many ideas race through your mind - ‘How are they going to live? Are they going to live long? What is the environment they are going to grow up in?’ All these questions come up while looking at that child - his name is Muhammad and they are calling him the Jerusalem Muhammad because he was born in Jerusalem when his mother was sent for treatment.

Thursday, December 21st

…It has been heart-breaking over the last couple of days trying to look for my aunt from my mother’s side and my aunt from my father’s side. We still can’t find them, we don’t know where they are and we don’t know what they are doing. Nothing makes your heart feel like it’s bleeding tears more than watching children crying, wanting milk or food, and knowing that this cannot be provided because people do not have money or products are not available in the market or even both.

Yesterday we heard terrifying news about our relatives so maybe this is the first real story of terror that I’m telling in this blog. One of our distant relatives (my cousin's brother in law) was with his family at home when Israeli soldiers entered their building. They separated the men from the women and they took the men in the street. The soldiers were singing loudly and dancing and they asked my relative and all the men to take off all their clothes while the women and children in the house were forced to watch what was happening. Then they actually shot the men dead on the ground and they died naked in the cold. Then several women and children were shot as well. There was one child who was breastfeeding and they were calling for help and support from everywhere. We don’t know what’s happening now with them. We aren’t able to get through to them. I first learnt about this on the news but I did not relate this to my family. Then my relative in Egypt shared the news via a family WhatsApp group.

The stories we hear on a daily basis are horrific. We heard about somebody who was asked to enter a house that was knocked down to check if there was anyone left alive there or not. When he came out of the destroyed house he was pale and in shock. He described how he had seen a woman standing in the middle of the rubble with her eyes wide open staring at him and holding a knife. Of course, no one believed it and they wanted to know what was going on. When they entered the rubble they found that there was a woman who had been killed and yes, she was holding a knife. Her arm with the hand holding the knife was at 90 degrees and in her other hand there was a potato, which means she was about to start cooking her food. She ended up in a standing position after the explosion because her body was leaning against a rock.

It is horrific hearing about people in Gaza City including my own family members who have been without any food for days now. We don’t know what’s happening with them. What we know for sure is that when one of the families was losing hope of finding anything to drink or eat they took out the water that was still in the bottom of the automatic laundry machine, which is usually disgusting unhealthy water that could have been there for days and months without having anyone checking on it. They drank from that water. That was the only means to keep them alive.

Ruba was born in Gaza City, where she has lived most of her life. For more than 20 years she has worked with international humanitarian organizations focusing on children’s rights and gender issues both in Gaza and the MENA region. In Gaza, she worked closely with local communities to strengthen social protection systems for children and their families. She is also passionate about the care and wellbeing of animals and is active in Gaza’s animal welfare initiatives